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    • Reporting options

       

    To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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    The BMC Remedy OnDemand subscription service provides various reporting options to customers:

    • In-application reporting including BMC Remedy with Smart Reporting—Provides basic reporting embedded within the application and available for all users of the service. Smart Reporting features actionable content, self-service analytics, mobile access and social collaboration.
    • Advanced reporting through BMC Analytics OnDemand—Offered via an optional subscription service, the BMC Analytics OnDemand service allows customers to leverage the power of Business Objects for their BMC Remedy ITSM reporting needs (the BMC Analytics OnDemand subscription reads from the production database)

    Service end of life notification

    The BMC Analytics OnDemand option will be supported through the product's end-of-life date of March 31, 2019. See the Statement of Direction for additional information.

    • Open Database Connectivity (ODBC) access—Third-party reporting tools with appropriate permissions can access any information in the AR System database via ODBC. ODBC access is permitted as read-only and may be granted to the production database.