People data registers and identifies BMC OnDemand users. After people data is initially loaded, it must be periodically updated in accordance with the customer directory of users. The people data integration enables a recurring synchronization of the customer's directory source to the BMC OnDemand people records in order to keep people and organization data up to date. This integration is commonly requested during the initial onboarding project and is fulfilled by the BMC SaaS Operations team as part of your subscription service.
The following list describes the scope of this service:
This service requires that the customer's foundation data is successfully loaded for the integration to work. Any additional configuration/customization required to manipulate the data from the customer's directory source is considered a customization and is not covered under this service. Foundation data loading is performed as part of an onboarding services engagement and is not performed by BMC SaaS Operations. BMC Global Services or a trusted partner can be engaged to get foundation data loaded and/or to design and implement any customizations required for your people data integration.
Your project lead, directory services administrator, or source application administrator should participate in this process.
Customers must complete the BMC OnDemand People Data Integration Service template and submit it to the BMC OnDemand Service Desk (if you are prior to go-live, attach this template to the Request Something Else offering within the support portal; otherwise attach this template to the Request a Change offering). BMC will then validate the template and work with you if any required information is missing.