Changes in BMC Remedy OnDemand can be one of the following types:
Normal changes must follow the complete Change Management process. By definition, a normal change proceeds through all steps of the Change Management process and is eventually reviewed by the Change Advisory Board (CAB).
A normal change that is recurrent, well known, and can be executed using a predefined and relatively risk-free path. It is preapproved by the CAB.
The current list of pre-approved changes includes the following changes:
Emergency changes are required to address a current outage situation in a customer’s environment, or to prevent an imminent outage situation from occurring. All emergency changes must have a corresponding help desk ticket (incident number) assigned and should be recorded as emergency change requests in the system.
An emergency change should be associated with an outage notification or P1 incident ticket. An emergency change should involve changes done to recover from an outage or to avoid an outage situation.