The inbound/outbound email integration service enables customers to open tickets in their BMC Remedy ITSM environment via email and to receive notification emails for events such as ticket creation, updates, and so on.
The following table describes when you might use a change email configuration request. You can choose to select these services during your initial onboarding project or at a later date as a Lifecycle Request.
|Requestable offering type||When to use this offering type||Need template for new or updated requests?|
|RoD Change Email Configuration Request||Use this request when you want more email configuration options than are included with activation.||Yes|
The following items describe normal activation activities:
Use of either of the following items is an exception and must be approved by BMC Remedy OnDemand Service Management:
Your Email Administrator and Project Lead should participate in the process of integrating inbound and outbound email.
Customers must complete the BMC SaaS Inbound-Outbound Email Integration Service template and submit it to BMC Customer Support. BMC validates the template and works with customers to ensure that they have completed it correctly.
See Planning email integration with BMC Remedy OnDemand for a description of the available options.