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To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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This space provides information for BMC Remedy OnDemand subscribers.  For information about configuring and using BMC Remedy OnDemand applications, see the BMC Remedy OnDemand v9.1 online documentation.

What's new


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The BMC Remedy OnDemand product documentation is available on For release specific documentation, click here.

About BMC Remedy ITSM Suite and BMC Remedy OnDemand

BMC Remedy OnDemand overview

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BMC Remedy OnDemand for Public Sector is a SaaS-based IT Service Management (ITSM) solution suite specifically developed for educational, local, state and federal government agencies in the United States. To maintain operational and data integrity, this solution is staffed by U.S. personnel in U.S data centers. It is designed to comply with the Federal Information Security Management Act (FISMA) Low and Moderate security controls specified by National Institute of Standards and Technology (NIST) 800-53.