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To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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During onboarding, you or your designated onboarding partner may require interim database backups and restores. This is common when migrating data from on premises systems to the OnDemand cloud. It is your responsibility to track database versions and file names, and also to delete the files when they are no longer needed. Backup and restore functions are available from development or staging environments only.

To request a backup or restore, use the Request Something Else option from within the support portal. 


As part of normal day-to-day operations, BMC proactively backs up VMs and databases. This backup function does not require a request from the customer. See Data backup and retention for more information.

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