To view the latest information for BMC Helix services and policies, see BMC Helix Subscriber Information.

Regular backups are taken for all environments for both the VMs and databases. Backups are performed using a disk to disk copy.

BMC tests its backup and restore procedures at least annually. If you have purchased an additional environment, its backup and retention schedule will be the same as the Development schedule seen below. Customers may request a database restore at any time by submitting a work order using the Request Something Else option within the support portal.

Backup data is encrypted only if the active data at rest is encrypted. See Data encryption for details.  

Backup and retention schedules are as follows:

VM backups

 

For VM backups, BMC uses the following schedule:

EnvironmentsFrequencyTypeRetentionMediaStorage location

Production

DailyIncremental14 daysDiskPrimary and secondary sites
  • Quality Assurance
  • Development
DailyIncremental7 daysDiskPrimary site

Production

WeeklyFull14 daysDiskPrimary and secondary sites
  • Quality Assurance
  • Development
WeeklyFull7 daysDiskPrimary site

Database backups

 

For database backups, BMC uses the following schedule:

EnvironmentsFrequencyTypeRetentionMediaStorage location
ProductionDailyIncremental14 daysDiskPrimary and secondary sites
ProductionWeeklyFull14 daysDiskSecondary site
ProductionMonthlyFull90 daysDiskSecondary site
  • Quality Assurance
  • Development
DailyIncremental7 daysDiskSecondary site
  • Quality Assurance
  • Development
WeeklyFull7 daysDiskSecondary site
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