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    To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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    For a monthly subscription fee, you receive web access to the BMC OnDemand services you purchase, each service offering the license options and including the standard environments listed in the table below. All services delivered from a BMC-controlled data center offer a scalable, fully managed global infrastructure, with monitoring, disaster recovery, security, and BMC expert staff managing all patches and upgrades, 24 hours a day, 7 days a week.

    OnDemand serviceLicense optionsStandard environments
    BMC Remedy OnDemand

    per named user

    per concurrent user

    production, QA, development
    BMC Digital Workplace Basic Cloudper named userproduction, QA, development
    BMC Digital Workplace Advanced Cloudper named userproduction, QA, development
    BMC HR Case Management OnDemand

    per named user

    per concurrent user

    production, QA, development
    BMC Client Management OnDemandper nodeproduction, development
    BMC Analytics OnDemand

    per named user

    per concurrent user

    production, QA, development
    BMC Discovery for Data Center OnDemandper managed asset - server endpointcustomer choice
    BMC Discovery for Storage OnDemandper managed asset - server endpointcustomer choice

    Depending on the service purchased, the following license types are available:

    • Named user subscription: a named user has an assigned license that is not available to other users.
    • Concurrent user subscription: a concurrent user accesses from a pool of shared licenses if one is available.
    • Node: a node refers to a laptop, desktop or any virtual or physical computer for which the service manages and/or monitors. 
    • Managed asset - server endpoint: a managed asset refers to any virtual or physical computer for which the service manages, monitors and/or discovers.

    Notes:

    • Additional environments are available for any BMC-hosted service for an additional fee.
    • Although sold under a subscription model, the BMC Discovery services are implemented on premises at a customer-controlled site. These services are available in a subscription model when purchased in conjunction with any other OnDemand service.
    • Support for the Discovery OnDemand products is provided by BMC's product line support organization at www.bmc.com/support.

    UK Government G-Cloud Services

    Public Sector entities within the United Kingdom government may procure some of BMC's cloud offerings through the UK Government G-Cloud framework. The G-Cloud program allows public sector organizations the ability to purchase services from the online Digital Marketplace store and eliminate the need to go through a competitive procurement process. BMC offers the following services via the gov.uk Digital Marketplace:

    For additional information, see gov.uk Digital Marketplace

    Related topics

    Optional services

    BMC Analytics End of Life Statement of Direction