This section describes the authentication options that are supported by the BMC OnDemand services.
This section provides the following information:
These options range from the intrinsic, basic authentication of the BMC Remedy AR System platform to advanced, single sign-on capability. Authentication options can also be chained, which allows combinations of these approaches to match your specific requirements.
The following table summarizes the authentication options available for BMC Remedy OnDemand:
BMC Remedy ITSM
BMC Analytics for BSM
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Standard AR authentication
Specific user permissions may be required for different products.
Uses common Security Assertion Markup Language (SAML) authentication for all products. Specific user permissions may be required for different products.
Uses common LDAP pass-through for all products
*LDAP authentication is supported with Remedy Single Sign-On (RSSO) only. For existing customers who are deployed with High Availability Single Sign-On services, LDAP pass-through is unavailable.
Of the supported options described in the preceding table, BMC recommends federated authentication via SAML. This option aligns with typical SaaS-based authentication mechanisms seen in the industry.
All the methods described in this topic are included with the subscription fee. If the authentication or single sign-on method involves additional infrastructure, the additional integration fee is required. Additionally, the integration is your responsibility and could require an implementation statement of work.
Multiple LDAP sources can be configured in the system and do not require an additional integration fee. Additionally, the integration is your responsibility and could require a new statement of work.