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Maintenance outage for upgrade on Sunday, September 22

This site, docs.bmc.com, will be inaccessible for two hours starting at 8 AM CDT, Sunday, September 22, for a platform upgrade.

   

To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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The application branding service allows customers to personalize their BMC OnDemand applications and associated mobile applications with their own company logo.

This service includes the following: 

As part of the application branding service:

  • Any BMC OnDemand environment can be modified to display customer branding in place of the out-of-the-box images and logos.
  • Changes to the default logos can be made at any time while a customer has an active BMC OnDemand subscription.
  • Upgrades require a re-implementation of any custom branding settings. With the exception of BMC Digital Workplace / Smart IT iOS device branding*, BMC will apply any custom images to your upgraded system. 
  • A customer logo can be applied to a number of user-facing screens. 
  • Customers are responsible for creating their own custom images for the rebranding exercise and ensuring that they are in the proper graphic format. Create your graphics in Inkscape, GIMP, Photoshop or a similar tool.
  • All images must be created in the designated file extension format stated below - Joint Photographic Experts Group (.jpg), Graphics Interchange Format (.gif) or Portable Network Graphics (.png).
  • Each branding request requires a separate work order or change request. Use the Request Something Else (if requesting prior to go-live) or Request a Change (if requesting after go-live) option within the BMC OnDemand Support portal for each request. Attach the .png files to the request using the Attach a file to this request button at the bottom of the change request form. Make sure each graphic has the proper file name and size, as detailed in the Branding instructions column below.
  • If possible, attach only one file. Zip the files into one "relative" directory structure, for example \new_ icons and not c:\images\new_icons. Note that there is a 2MB limit to each attachment. Name the .zip file appropriately, for example new_android.zip.
  • With the exception of rebranding Android mobile applications, customers may choose to rebrand on their own following the instructions of each branding type below.
  • For each branding request fulfilled by BMC, involvement of the customer is mandatory for validation.

Branding your Remedy Single Sign-On and ITSM applications

ApplicationBranding parameters - what can be rebrandedBranding instructions
BMC Remedy Single Sign-On (RSSO)
  1. Window title - this may be renamed to any text, for example, "<customer name> Remedy Production".
  2. Background image - this .jpg image can be updated with a logo or photo.
  3. Company logo - this .png logo can be updated with your company logo.
  4. Product name - this may be renamed to your internal instance name or other text.
  1. Supply the window title text. The default is "BMC Remedy SSO".
  2. Attach file with name = login_image.jpg and 1894x915px image resolution.
  3. Attach file with name = login_logo.gif and maximum 200x80px resolution.
  4. Supply product name text. The default is "Remedy SSO".

 

Remedy SSO login page

BMC Remedy ITSM
  1. Title for:
    1. Overview console
    2. Incident/Problem/Asset/Change consoles
  2. Logo for:
    1. Overview console
    2. Incident/Problem/Asset/Change consoles
    3. Service Request console
  3. Banner for:
    1. Overview console
    2. Incident/Problem/Asset/Change consoles

The same title, banner and logo will be applied to all consoles unless otherwise requested.

  1. Supply each console's title text. The defaults are "BMC Remedy IT Service Management" with subtitle "IT Home", "Incident Management", "Problem Management", "Asset Management" and "Change Management".
  2. Attach file with name = console_logo.gif and maximum 144x36px transparent image resolution.
  3. Attach file with name = console_banner.gif and maximum 240x60px image resolution. The width to height ratio can be no more than 4:1. Different logos can be provided for use on both a white background (RGB=255,255,255) and blue background (RGB=0,75,133).
Banners

Service Request console

Note:

It is BMC's policy to not change the default of any application objects (menus, pop-up windows, and so on). These objects will remain in the default theme as provisioned in the standard image.

Branding your BMC Digital Workplace (Basic or Advanced) and Smart IT applications

ApplicationBranding parameters - what can be rebrandedBranding instructions
BMC Digital Workplace Universal Client / Smart IT
  • Login page logo image
  • Background images for the login page
  • Main page header logo
  • Background image for main page header

Note:

Customers using RSSO will not need to rebrand the login page logo image or the background images for the login page. See Branding your Remedy Single Sign-On and ITSM applications.

The BMC Digital Workplace Universal Client is the desktop web interface.

You must first create stylesheets (CSS code) to define the design of your Universal Clients. Generate the stylesheets using the BMC Digital Workplace Branding Tool. Attach the style-dwp.css and/or style-smart-it.css file(s) to your request.

See Rebranding the Universal Client.

See Rebranding Smart IT on the Universal Client.

BMC Digital Workplace / Smart IT for iOS devices

Because branding for an iOS device requires access to your Apple Enterprise account, BMC is unable to perform this function for you. BMC will provide you with a re-signing and rebranding utility to assist you in completing this request. This utility must execute from an Apple Macintosh machine running macOS 10.11 or later. To download this utility, see Downloading and installing the BMC iOS Rebranding Utility.

The rebranding script will ask you questions regarding the following four colors. Have your requirements ready beforehand.

  1. Theme color
  2. Header color
  3. Navigation bar bottom line, buttons and accent colors
  4. Text colors

All colors default to the BMC-defined standard colors.

See Rebranding the Apple iOS client and Re-signing the Apple iOS client application.

See Rebranding Smart IT on Apple iOS and Re-signing Smart IT on Apple iOS.

BMC Digital Workplace / Smart IT for Google Android devicesRebranding of a Google Android device requires changes to the Android Package Kit (APK) which must be managed by BMC. BMC requires the following images and sizes for this request:

Object

File name
File size (px)

Login background image

Any one of:

login_background_image_552x850.png

login_background_image_692x552.png

login_background_image_828x1275.png

login_background_image_1039x828.png

login_background_image_1104x1700.png

login_background_image_1385x1104.png

login_background_image_1656x2550.png

login_background_image_2077x1656.png

login_background_image_2208x3400.png

login_background_image_2769x2208.png

 

 

552x850

692x552

828x1275

1039x828

1104x1700

1385x1104

1656x2550

2077x1656

2208x3400

2769x2208

Application iconmyit_app_icon.png192x192
Company logobmc_logo_new.pngmax: 600x300

Note:

For multi-tenant Digital Workplace configurations, each tenant may be configured separately.

Branding your HR Case Management application

ApplicationBranding parameters - what can be rebrandedBranding instructions
BMC HR Case Management (HRCM)
  • Title for home page
  • Logo for home page
  • Banner for home page

Both the title and logo must be in a single image. The standard image size should be 265x30.

Only the color of the banner can be changed.

Downloading and installing the BMC iOS Rebranding Utility

To download the BMC iOS Rebranding Utility to your local machine, follow these steps:

  1. Go to the BMC Electronic Product Distribution (EPD) site at webedp.bmc.com.
    1. Enter your username and password, and click Sign In.
    2. If you are taken to the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
    3. If this is the first time you are accessing this site, create an EPD profile; otherwise skip to the next step:
      1. Under Localized Languages, select the required language.
      2. Under Install Platforms, select the platforms to download for the path.
      3. Click Save Profile.
    4. Locate the MyIT Digital Workplace OnDemand product by typing this product name in the Find field and clicking Go. Expand the selection by clicking on the + key to the left of the product name.
    5. Under the 18.02 version, expand the selection criteria again by clicking on the + key to the left. You should then see the BMC iOS Rebranding Utility listed. Click on the utility name to start the download; a popup window should appear.
    6. Select Save file and click on the OK button. This will start the download to your local machine.

Reminder:

This utility must execute from an Apple Macintosh machine running macOS 10.11 or later.