Adding the Text Area (Rich) option to the Response Type picklist

You can add a Text Area (Rich) type of input field to a request definition. To enable the Text Area (Rich) option in the Response Type picklist field, you must add it to the picklist values.

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Objects tile, and select Create and Edit Objects.
3. On the Create and Edit Objects page, click All Custom Objects.
4. On the Custom Objects page, click Fulfillment Input.
5. In the Custom Fields & Relationships section, click Response Type.
6. In the Picklist Values section, click New.
7. Enter Text Area (Rich), and click Save.