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BMC PATROL for Sybase 20.02

All versions

Release notes and notices
updated 26 May
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


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The following updates have been added since the release of the space:




May 26, 202322.02.06: Patch 6

Support added for vault access

July, 202120.02.05: Patch 5

Fixed Known and corrected issues

January 27, 202220.02.04: Patch 4

Upgrade to Log4J 2.17.1.

December 23, 202120.02.03: Patch 3Provides protection against the Log4Shell vulnerability CVE-2021-45105.
December 13, 202120.02.02: Patch 2Provides protection against the Log4Shell vulnerabilities (CVE-2021-44228 and CVE-2021-45046).
February 12, 202120.02.01: Patch 1Fixes errors reported in earlier version.

February 21, 2020

20.02.00 enhancements

  • PATROL for Sybase 20.02 supports the following new operating systems:
    • Support for Sybase IQ 16.1
    • Support for ASE 16 SP03 PL05
    • Support for Windows Server 2016
  • Ability to stop KM-generated events.

Related topics

Known and corrected issues

Parameter Reference Database (PRD)


Monitor types or application classes


Monitor types and application classes in this solution.



Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product and migrating product data.



Upgrade process, migration, and configuration.



Issues resolution, error messages, logs, and contacting support.

Configuring after installation


Steps to set up the Knowledge Module following installation



Interface descriptions, using the product.

Documentation for older consoles


Documentation for using and configuring older consoles.
Frequently asked questions


This section addresses common questions about accessing the online help for KMs.

Is online Help be available for KMs?

Online Help will not be available from the following Consoles:

  • PATROL Central Operator – Microsoft Windows Edition
  • PATROL Central Operator – Web Edition
  • PATROL Console for Microsoft Windows
  • PATROL Console for UNIX.

However, online Help will continue to be available from the TrueSight Operations Management Console and BMC Central Monitoring Administration. 

How can I access the online Help?

You can access the online Help from the TrueSight Operations Management console and the BMC Central Monitoring Administration. For complete product documentation, refer to the KM documentation on

What kind of offline documentation can I get?

KM documentation is available in PDF format.

How do I access the documentation PDF?

You can access the offline documentation from the following locations:

  • Product documentation is available in PDF format along with the installation files on the EPD site.
  • PDFs are also available on the PDFs and videos page of the respective KM documentation on


Ready-made PDFs are created for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing.


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