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This section explains how a web service client's access to a web service API is controlled. It lists out the permissions that are required to access BMC ProactiveNet web services.

Permissions to access web service APIs

Your user role must have appropriate permissions to access data by using web service APIs. By default, some user groups and roles are assigned permissions to access a specific web service API. The following table lists the permissions required to access a specific web service API and the user groups and roles that can access the specific web service API by default.

Permissions required to access BMC ProactiveNet web services and the user groups and roles that can access the corresponding web service by default

Web service APIs

Permissions

User groups

Roles

All web services

  • Allow to retrieve Performance Data
  • Allow the events related web service APIs
  • Allow provisioning related web service APIs
  • Allow PATROL KM repository related web service APIs
  • Allow SLO management console
  • Allow SLO management
  • Allow Central Monitoring Administration related web service APIs
  • Allow miscellaneous web service requests

BPPM WS Full Access

Web Services Access

Web services to collect data from BMC ProactiveNet

Allow to retrieve Performance Data

BPPM Administrators, BPPM Model Administrators, and BPPM WS Full Access

Super Admin, Service Administrator, and Web Services Access

Web services to manage configuration items (CIs)

Allow to retrieve Performance Data

Cloud Administrator and BPPM WS Full Access

Cloud Administrator and Web Services Access

Web services to create event

Allow the events web service APIs

BPPM Administrators, BPPM Monitoring Administrators, and BPPM WS Full Access

Super Admin, Event Administrator, and Web Services Access

Web services to manage Service Level Objective (SLO)

Allow SLO management console

BPPM Administrators, BPPM Model Administrators, BPPM Monitoring Administrators, BPPM Supervisors, BPPM WS Full Access, and Cloud Administrator

Cloud Administrator, Data Collection Administrator, Event Administrator, Event Supervisor, Service Administrator, Service Supervisor, Super Admin, and Web Services Access

Allow SLO management

BPPM Administrators, BPPM Model Administrators, BPPM Monitoring Administrators, and BPPM WS Full Access

Super Admin, Data Collection Administrator, Service Administrator, and Web Services Access

Web services for BMC ProactiveNet Central Monitoring Administration

  • Allow to retrieve Performance Data
  • Allow the events related web service APIs
  • Allow SLO management console
  • Allow SLO management
  • Allow Central Monitoring Administration related web service APIs

BPPM Administrators and BPPM WS Full Access

Super Admin and Web Services Access

Web services to retrieve details about BMC ProactiveNet Integration Services

Allow miscellaneous web service requests

BPPM Administrators, BPPM Monitoring Administrators, BPPM Supervisors, Cloud Administrator, and BPPM WS Full Access

Super Admin, Event Administrator, Data Collection Administrator, Service Administrator, Cloud Administrator, and Web Services Access

If you want permissions to be assigned to other user groups, your administrator must assign them manually using BMC ProactiveNet Administration Console. For information about user groups and roles, see Managing users.