Regardless of the type of agent you are using, you must verify whether the agent is communicating. Perform the following procedure to verify the status of the agent.
To verify the status of an agent
From the command-line interface (CLI) of the BMC ProactiveNet Server, run the
pw list command. One of the following possible states for the agent is displayed:
If a problem occurs
For more information about these states and how to troubleshoot them as required, see Agent status and communication issues.