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Regardless of the type of agent you are using, you must verify whether the agent is communicating. Perform the following procedure to verify the status of the agent.

To verify the status of an agent

 From the command-line interface (CLI) of the BMC ProactiveNet Server, run the pw list command. One of the following possible states for the agent is displayed:

  • Connection Active
  • Denied Connection
  • Agent Disconnected
  • Agent Initializing
  • Agent Unreachable

If a problem occurs

For more information about these states and how to troubleshoot them as required, see Agent status and communication issues.