This topic provides an overview of the BMC ProactiveNet Performance Management Triage and Remediation Solution and the products involved.
BMC assumes that you are knowledgeable about and experienced with the products that constitute the BMC ProactiveNet Performance Management Triage and Remediation Solution.
The Triage and Remediation runbook solution automates the process for triaging or remediating high-volume events in the data center. In addition, the solution leverages BMC Atrium Orchestrator to link the BMC Remedy ITSM change and incident management applications with the BMC ProactiveNet Performance Management event processing capability.
A trigger event sent from BMC ProactiveNet Performance Management is processed by a common BMC Atrium Orchestrator framework. The framework performs the following common processes:
The Triage and Remediation workflow initiates the triage and remediation actions that are unique to the workflow type, which is defined by the trigger event. The event is updated in the BMC ProactiveNet Operations Console with the incident, change, and task IDs, together with the status of the triage and remediation actions.
By using the standardized Triage and Remediation workflows, you can reduce event and incident management costs in the data center.
In the data center, regularly recurring, high-volume events can overwhelm the IT staff with repetitive troubleshooting and repair tasks. Two examples of such high-volume events are as follows:
In their specific applications, the prepackaged BMC Atrium Orchestrator workflows run the triage and remediation actions in the following situation:
These workflows are triggered by events from BMC ProactiveNet. They are triggered either manually in context from a console or automatically by predefined remote action policies.
By using the prepackaged BMC Atrium Orchestrator Triage and Remediation workflows, you can significantly reduce, if not eliminate, the effort and time required by your IT staff to address issues that these high-volume events cause.