This topic describes how you can set up and convert an unread email from the email server to an event.
The BMC ProactiveNet Server connects to the email server periodically using the configured credentials to retrieve unread emails. These unread emails are then converted into events. The subject of the email received is updated in the Message slot of the event and the content of the email is updated in the Notes slot of the event.
Only an email in plain text format or HTML format can be set as an event. For email in HTML format, only the content is extracted and the tags are removed. If an email has both plain text and HTML formats, then the text of the content that appears first in the email is converted as an event.
The severity of the event is determined from the content of the email, if it has any of the following keywords:
If both the keywords are missing, then the default configured severity value, INFO is used. The following severity values are also supported:
Only unread emails that are in the configured folder of the email server are read. By default, only emails in the Inbox folder are configured in the pronet.conf property file. The following properties can be configured in the pronet.conf property file:
You can enable this feature by setting the following property value in the pronet.conf property file to "true". By default, this value is set to "false":
You can create a folder in the email server and configure rules to direct the email to this folder. To convert unread email in the folder to events, you must configure the folder name in the pronet.conf property file:
By default, the ProactiveNet Server scans the mail box in every 5 minutes. Emails that are already read, or are in draft or deleted modes are not considered.
Emails, which are already read by the server are marked as "seen" and are deleted from the email server. You can prevent the email from being deleted by disabling the configuration in the pronet.conf property file:
All other Multipurpose Internet Mail Extensions (MIME) content such as attachments, images, and so on are ignored.
You can configure an email as an event through the command line interface by running the
pw email2event command:
The following table lists the parameters available in the
pw email2event command :
Encrypts the mailbox password.
|Configures email as event.|
| -s||Starts scanning email as event.|
|Stops scanning email as event|
pw email2event -y
Open the pronet.conf file and configure the following properties. Examples provided below:
pw sys start