The following topic shows you how to correlate and analyze performance and availability across the entire data center through a single monitoring platform and console that link application performance to the end-user experience and its underlying physical and virtual resources. The monitoring capability is provided across domains, platforms (mainframe and distributed), and vendors.
BMC ProactiveNet is the core product required to reduce events. It provides a single monitoring platform that collects data and events through a variety of data collection mechanisms, including:
By implementing this procedure, you can reduce the number of excess events that are generated in your environment and produce only events that require action.
BMC ProactiveNet components:
Note
There are many user roles involved in the deployment, operation, and management of BMC ProactiveNet. Your company may employ the roles as described below, consolidate them into fewer roles, or divide them into roles with more granular responsibilities and may have other titles for these roles.
The following roles are required to complete this use case:
Before you begin this use case you must have installed the following BMC ProactiveNet components:
For detailed instructions about installing these components, see Installing. After successfully installing these components, continue with the following tasks to complete this procedure.
Complete the following tasks to reduce events:
Configuring BMC Event Adapters to start collecting events
Creating or editing a monitoring policy
The events generated by BMC ProactiveNet data collection are based on dynamic (baseline) thresholds to reduce the number of false events.
Event enrichment helps the IT operations staff understand the events in the context of what business services and components are impacted.
Enabling out-of-the-box dynamic enrichment event management policies
Creating a new dynamic enrichment event management policy
The IT operations specialist views the events in the BMC ProactiveNet Operator Console, assigns an owner and a priority, and if required, opens a trouble ticket based on the severity of the event.
Assigning an event to an individual