BMC recommends that you use the toolbar to perform operations on multiple events. However, if you choose to use the Tools Menu or the Operations Menu in the Status column, press and hold the Shift key to select multiple continuous events, or the Ctrl key to select multiple non-continuous events, and ensure that you click the Tools Menu on the last selected event.
Event operation descriptions
|Take Ownership||Assigns ownership of an Open or Acknowledged event to self; puts the event in the Assigned state|
|Assign To||Assigns ownership of an Open, Acknowledged, or Assigned event to self or another person in the same account; puts the event in the Assigned state|
|Decline Ownership||Removes ownership of an event in Assigned event; puts the event back in the Acknowledged state|
|Acknowledge Event||Recognizes the existence of on Open event; puts the event in the Acknowledged state|
|Unacknowledge Event||Changes a previously Acknowledged event back to the Open state|
|Close||Puts an Open, Assigned or Acknowledged event in the Closed state; ignores the event in calculating status; disables any further event operation|
|Set Priority||Assigns a priority level to the event|
|Reopen Event||Changes the state of an event to Open. This operation is displayed only for remote event management cells.|
The following topics provide instructions for performing event operations.
Although all the event operations that are available to your user role are available when you select two or more events in the event list, an operation is performed only on the selected events whose status makes the operation valid. If the operation is not valid for some selected events, a message box reports the internal IDs of those events, and the events are not changed.