A service level objective (SLO) is a key component used to evaluate, monitor, and maintain acceptable service levels and compliance with service level agreements (SLAs). SLOs measure the performance of the service provider and are outlined to avert disputes between the two parties on misunderstanding.
BMC ProactiveNet enables you to define SLOs in the BMC ProactiveNet system. BMC ProactiveNet monitors and reports on the various aspects of SLOs. SLO administration is the first step in integrating the SLO with the BMC ProactiveNet system.