Managing configuration changes

Add Configuration Change screen stores and tracks configuration data, and provides information about the possible impact to your Web environment. This option is available on all event screens.

To add a configuration change entry

1. From the appropriate display of events, choose Tools> Add Configuration Changeon the row of the relevant object:
   • Event on the All Events tab
   • Abnormality on the Abnormalities tab (All View)
   • Service on the Services> Graph View tab
   • Group on the Groups> Grid View tab
   • Device on the Devices> Grid View tab
   • Monitor on the Show Monitors screen accessed from the Monitors tab
   • CI on the Services > Tile View or Services> Graph View.
2. Enter the specifications of the configuration change event: user, date and time, name of contact person, summary, and long description.
3. Click Apply.

To view and manage all configuration changes that have been submitted

From the appropriate display of events, choose Tools> Show Change Log on the row of the relevant object:

1. device on the Devices> Grid View
2. group on the Groups> Grid View
3. service on the Services> Tile View or Services > Graph View.
   
   On the Configuration Change screen, you can filter the change entries by date and time, device, and group or service.
   
   To view the configuration change event, select Show External Events option from the Custom Graphs while generating the graph. In the graph, when you place the cursor on the Configuration Change Event icon the tooltip displays the following: 
   
   • Configuration Change Event 
   • The date when the event was generated. 
   • The time when the event was generated. 
   • The description given while generating the event.