Integrating with BMC TrueSight IT Data Analytics

The BMC TrueSight IT Data Analytics (IT Data Analytics) product enables you to collect and analyze a variety of log data (events) and troubleshoot problems quickly. It also helps you perform root cause analysis and event correlation. By integrating with this product, you can perform an in-depth analysis on events in BMC ProactiveNet Performance Management. By doing this, you can use the context available from BMC ProactiveNet Performance Management to perform a further analysis of events or monitor events over a period of time to find abnormalities suspected.

After the integration, IT Data Analytics:

• Gets events from BMC ProactiveNet Performance Management
• Gets metrics for events associated with the following event slots:
  • pn_object_id
  • pn_object_class_id
  • mc_parameter

This helps you easily cross-launch into IT Data Analytics for performing advanced analysis for an event.

This topic provides information about the following aspects:

Before you begin

Ensure that you configure the BMC ProactiveNet Performance Managment server in BMC TrueSight IT Data Analytics. For more information, see Integrating with BMC ProactiveNet Performance Management in the IT Data Analytics online documentation portal.

Cross-launching into IT Data Analytics

In the process of troubleshooting, if you want to investigate events appearing in BMC ProactiveNet Performance Management, then you can cross-launch into IT Data Analytics. This is also helpful if you want to perform advanced analysis using search commands available in IT Data Analytics. IT Data Analytics helps you isolate problems and perform root cause analysis for events quickly and efficiently.

To cross-launch into IT Data Analytics, proceed as follows:

1. On the BMC ProactiveNet Performance Management Operations Console, click Event Collectors on the left navigation pane.
2. On the right, click the event that you want to investigate.
3. Click Tools Menu , select Launch into IT Data Analytics and then select the appropriate hostName. The hostName  is the host name of the BMC TrueSight IT Data Analytics server that is registered with BMC ProactiveNet Performance Management at the time when you configured the BMC ProactiveNet Performance Management server.

4. Provide the user credentials for logging on to IT Data Analytics.
   You can see search results for the search query, HOST="hostName" for 45 minutes before and 15 minutes after the event time.
   where, hostName refers to the host name associated with the event.

You can also cross-launch into IT Data Analytics for an event originally sent by using IT Data Analytics. To do this, navigate to the Details panel for an event under Event Collectors and then launch the IT Data Analytics Console by clicking the Show in ITDA URL available for Object URI.

Receiving events sent by IT Data Analytics

IT Data Analytics has the capability of sending events to BMC ProactiveNet Performance Management for abnormalities detected via scheduled notifications. This is an important feature with regard to investigating BMC ProactiveNet Performance Management events in IT Data Analytics. Supposing you want to further investigate or monitor an event. When you cross-launch the event into IT Data Analytics, you perform some ad-hoc searches to investigate the issue. After some analysis, you decide to monitor the event for a few days because you suspect an issue which is not to be seen immediately. For this, you create a notification in IT Data Analytics for the event with an appropriate condition, such that if the condition (or threshold) is breached, an event (with the severity specified) is sent by IT Data Analytics to BMC ProactiveNet Performance Management.

Viewing the IT Data Analytics servers integrated with BMC ProactiveNet Performance Management

If you have multiple IT Data Analytics servers integrated with BMC ProactiveNet Performance Management, you might want to know the exact servers that are integrated.

To find out, proceed as follows:

1. On the BMC ProactiveNet Performance Management Operations Console, click Options available at the top right side of your screen.

2. Click the Administration tab and under the section, Integrations with other BMC Products, click the Edit link to open the the Configure BPPM Integrations dialog box.

   Note

   This action is for read-only purposes only. BMC recommends you to not make any changes on the Configure BPPM Integrations dialog box for the BMC TrueSight IT Data Analytics instance.

   For making any configuration changes, you need to log on to BMC TrueSight IT Data Analytics and navigate to Administration > External Configurations.

3. In the list of integrations, select BMC TrueSight IT Data Analytics and see the details appearing in the succeeding section.
   You can see the list of host names and port numbers of the IT Data Analytics servers integrated with that BMC ProactiveNet Performance Management servers.

4. Click Close.