When you execute an agent action, it is issued from your local console, but executed on the computer where the BMC PATROL Agent is installed. Agent actions are also called menu commands in BMC PATROL and vary from KM to KM. All Knowledge Module (KM) menu commands are not exposed in BMC ProactiveNet. For information about specific agent actions of KM menu commands that are exposed, see the documentation of the respective KM. For the list of KMs that you can configure using BMC ProactiveNet Central Monitoring Administration, see List of Monitoring Solutions and KMs in BMC ProactiveNet Performance Management
You can execute agent actions on monitors that are configured using BMC PATROL Agent version 9.5 or later.
The Agent Actions option is available only when the following conditions are met:
You must have the Allow execution of Agent Action permission assigned to have the Agent Actions option in the Tools menu. If you do not have the permission assigned, the Agent Actions option is not displayed in the Tools menu.
By default, the following roles have the Allow execution of Agent Action permission:
For other roles, these permissions must be assigned by the administrators to access the agent actions.