You can establish a relationship between two CIs or events by defining rules and policies.
For example, consider the following scenarios:
Scenario 1: Create a correlation policy between the following cause and effect events:
When you select the web URL event and view the event relationship, the Event Relationship window displays the cause event. By viewing and resolving the cause event, the effect event gets automatically resolved. In this example, by resolving the CPU issue the response time of the web URL improves.
Scenario 2: Create an Abstraction rule to generate an event when an application server and web server services of an online shopping portal is down with a message "Online shopping portal is down." If both these events are generated and you have taken no action, an abstraction event is generated with the message "Online shopping portal is down." You can view and take relevant action on these events.
For more information about creating and using user-defined policies, see Creating and using user-defined policies and for more information about rules for policy types and how to create them, see Creating the event processing rule(s) for a new policy type.
You can view the event relationships from the BMC ProactiveNet Operations Console by following this procedure.
Click to refresh the data/screen.