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Hotfix 960103 has been released to address issues that were identified after applying 9.6 Fix Pack 1 (

You must apply hotfix 960103 if you have applied 9.6 Fix Pack 1 ( or 9.6 Fix Pack 1 ( with hotfix 960102.

Defects fixed

The following defects are fixed in hotfix 960103:

  • QM001884661 - The Assign event to functionality in the Event List did not fetch users from an external LDAP server configured with Atrium SSO, when BMC ProactiveNet is integrated with Atrium SSO.
  • QM001947002 - Reports were not generated with proper date and time format while exported to Excel.
  • QM001960229 - Incorrect monitor types with 'P' prefix from PATROL seen in monitor groups.
  • QM001962640 - Apache Tomcat - Security Vulnerability
  • QM001981424 - Global thresholds in Central Monitoring Administration did not work as expected.
  • QM002000619 - The SLO compliance history did not display correctly.
  • QM002011457 - PATROL Agents were seen in the MFD report, even if they were collecting data in BMC ProactiveNet.

Downloading the hotfix

Download hotfix 960103 from

Installing the hotfix

Follow the instructions in the HotfixCore_960103_Readme.txt file.



  1. I still cannot download the hotfix (sad)