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    BMC PATROL Agent 9.5

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    The BMC PATROL Agent 9.5.00.03 patch corrects various issues reported in earlier versions of BMC PATROL Agent. This patch also includes corrections for all of the issues that were addressed in patch version 9.5.00.01 and 9.5.00.02. For more information about issues corrected in this patch, see Known and corrected issues.

    This topic provides information on the updates and instructions to download and install the patch. 

    Updates in the patch

    This section describes the updates provided in BMC PATROL Agent 9.5.00.03.

    Support for Counter64  data type of v2 SNMP variable

    BMC PATROL Agent now supports the Counter64 type v2 SNMP variable. The snmp_trap_recieve() PSL function is now able to receive v1 SNMP traps which may contain the Counter64 data type v2 SNMP variable.

    New macro definition to support previous macro resolution

    BMC PATROL Agent has been updated to include the new macro definition to support the previous macro resolution for PATROL Agent direct event integration. This is applicable for custom origin events generated through event_trigger2 PSL function.

     The following macros have been added:

    • APPCLASS_EX: This will resolve to the application class from the event origin.
    • APPINSTANCE_EX: This will resolve to the application instance from the event origin.
    • PARAMETER_NAME_EX: This will resolve to the parameter from the event origin.
    • PARAMETER_VALUE_EX: This will resolve to the value of the parameter derived from the event origin.

     To enable this feature, you will have to manually modify the following macros:

    • APPCLASS has to be changed to APPCLASS_EX
    • APPINSTANCE has to be changed to APPINSTANCE_EX
    • PARAMETER_NAME has to be changed to PARAMETER_NAME_EX
    • PARAMETER_VALUE has to be changed to PARAMETER_VALUE_EX

    Downloading the patch and installation utility

    This section provides the information that you need to download and install the patch from the BMC Electronic Product Distribution (EPD) website.

    To download the patch and installation utility from the EPD website

    1. Create a directory in which to place the downloaded files.

      Note

      On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

    2. Go to http://www.bmc.com/available/epd.html.
    3. At the logon prompt, enter your user ID and password, and click Submit.
    4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
    5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
    6. Verify that the correct profile is displayed for your download purpose.
    7. You can download the installation utility and the product patch using either of the following methods:
    Using Component View
    1. In the Filter Products: field, type BMC PATROL Installation Utility.
    2. Click Go.

    3. In the right pane, click BMC PATROL Installation Utility.

      Note

      BMC recommends you to use BMC PATROL Installation Utility 9.6.00.

    4. In the Version: list, select 9.6.00, and click Go.

    5. In the Products tab, based on the operating system, select the check box next to the files.

      Link titlePlatformActual file name

      BMC PATROL Installation Utility (9.6.00)

      		All Platforms

      ins_ALL_9600.tar

      BMC PATROL Installation Utility (9.6.00)Microsoft Windows/NTins_WINDOWS_9600.zip
    6. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    7. Click <<Back to Product List.
    8. In the Filter Products: field, type BMC PATROL Agent.
    9. Click Go.
    10. In the right pane, click BMC PATROL Agent.
    11. In the Version: list, select 9.6.00, and click Go.

    12. In the Patches tab, based on the operating system, select the check box next to the files.
       

      Link title

      Actual file name

      		Platform
      BMC PATROL Agent Patch (9.5.00.03)

      PIA_AIX-HP-LINUX-SOLARIS_950003.tar

      		All Platforms
      BMC PATROL Agent Patch (9.5.00.03) PIA_WINDOWS_950003.zipMicrosoft Windows/NT
    13. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    14. Complete the installation procedure described in the Installing the patch section.
    Using Licensed Products View
    1. Click Go To Licensed Products View.
    2. Click Product Patches.
    3. Locate BMC Performance Manager for Servers and expand its entries to show the available version numbers.

    4. Expand BMC Performance Manager for Servers 3.4.00 to show the available components.

      Note

      BMC recommends you to use BMC PATROL Installation Utility 9.6.00.

    5. Expand BMC PATROL Installation Utility 9.6.00 to show the available files.

    6. Select the check box next to the files, based on the appropriate platform.

      Link titlePlatformActual file name

      BMC PATROL Installation Utility (9.6.00)

      		All Platforms

      ins_ALL_9600.tar

      BMC PATROL Installation Utility (9.6.00)Microsoft Windows/NTins_WINDOWS_9600.zip
    7. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    8. Expand the BMC PATROL Agent 9.5.00 component to show the available files.

    9. Select the check box next to the patches, based on the appropriate platform.

       

      Link title

      Actual file name

      		Platform
      BMC PATROL Agent Patch (9.5.00.03)

      PIA_AIX-HP-LINUX-SOLARIS_950003.tar

      		All Platforms
      BMC PATROL Agent Patch (9.5.00.03) PIA_WINDOWS_950003.zipMicrosoft Windows/NT
    10. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

    11. Complete the installation procedure described in the Installing the patch section.

    Installing the patch

    Note

    Before you install the patch, you must have previously installed BMC PATROL Agent 9.5.00. The patch does not contain all of the files that are required for a complete product release.
    To install this patch on UNIX, you must provide the installer access to the root account.

    Before you begin

    You must install the patch on the hosts that are running the PATROL Agent.

    Before you install the patch, complete the following steps:

    Note

    Before you install the 9.5.00.03 patch on an AIX 6.1, 64-bit computer, see KA419558.

    1. Stop the PATROL Agent.
    2. Back up the PATROL_CACHE directory.
    3. Stop the PATROL applications or PATROL processes that are running.
    4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.
    5. Based on the operating system, extract the installation utility and patch file. The contents of the files are extracted into the bmc_products sub-directory

    Note

    Perform steps 2, 3, and 4 only if BMC PATROL Console and PATROL Agent are installed on the same computer.

    To install the BMC PATROL Agent 9.5.00.03 patch

    1. From the bmc_products directory, run the installation utility as appropriate for your operating system:

      • For Windows, double-click setup.exe.

      • For UNIX, run setup.sh.

    2. Follow the on-screen instructions until the Select Products and Components to Install page is displayed.

    3. On the Select Products and Components to Install page,

      • For Windows, select PATROL Agent Patch for Windows.
      • For UNIX, select PATROL Agent Patch for Unix and Linux.

    4. Follow the on-screen instructions to complete the installation.

      After you complete the installation steps, you can delete the temporary directory and its contents.

     

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