This space contains information about the BMC Remedy ITSM - Mobility: Service Desk 7.6.07 and 7.6.08 releases, which are part of the BMC Remedy IT Service Management Suite 8.0.00 release.
The BMC Remedy ITSM - Mobility: Service Desk 7.6.07 and 7.6.08 releases are identical. Use the 7.6.08 release only for downloads of the iPhone application from the Apple App Store.
BMC Remedy ITSM - Mobility: Service Desk is a mobile application suite optimized for hand-held devices that enables field technicians, managers, end users, and executives to access, modify, and act on the latest data, anywhere and anytime. It gives employees and customers a mobile self-service portal to report incidents, request services, approve, reject, hold and reassign approvals. With BMC Remedy ITSM - Mobility: Service Desk, costs are cut by deflecting help desk calls through self service, business risk is limited by ensuring tighter change controls, and customer satisfaction is improved by increasing staff productivity.