System requirements
This topic provides requirements that you should be aware of before installing BMC Remedy ITSM - Mobility: Service Desk.
- BMC Remedy ITSM - Mobility server system requirements
- BMC Remedy ITSM - Mobility Admin server system requirements
- Compatibility matrix for BMC Remedy ITSM - Mobility Service Desk 7.6.06
- BMC Remedy ITSM - Mobility Java requirements
- BMC Remedy ITSM - Mobility BlackBerry BES/MDS requirements
BMC Remedy ITSM - Mobility server system requirements
The following table provides system requirements for the BMC Remedy ITSM - Mobility server:
Category | Requirement |
---|---|
Software |
|
Hardware |
|
OS | Microsoft Windows Server 2000, 2003, 2008 (32 and 64 bit) |
Remedy requirements | Unrestricted BMC Remedy Admin access. This is used by the BMC Remedy ITSM - Mobility Admin account. |
Database | BMC Remedy Action Request System (BMC Remedy AR System) server |
Multiple-product considerations | The BMC Remedy ITSM - Mobility server requires the Tomcat web server. If the BMC Remedy ITSM - Mobility server is installed on the same computer as BMC Remedy Mid Tier, they can share the Tomcat web server if the Tomcat version meets stated requirements. Otherwise, the system will have two web servers running. |
BMC Remedy ITSM - Mobility Admin server system requirements
The following table provides system requirements for the BMC Remedy ITSM - Mobility admin server:
Category | Requirement |
---|---|
Software | Tomcat version 6 or 7, BMC Remedy AR System server and Mid-Tier version 7.6.04 SP2 |
Hardware |
|
OS | Any BMC Remedy AR System server supported OS |
Database | Any BMC Remedy AR System server supported databases |
Compatibility matrix for BMC Remedy ITSM - Mobility Service Desk 7.6.06
The following table provides a compatibility matrix for BMC Remedy ITSM - Mobility Service Desk 7.6.06:
BMC Remedy AR System server | BMC Remedy ITSM application |
---|---|
7.5.0 | 7.5.0 |
7.5.1 P10 | 7.6.0 P1 |
7.6.03 | 7.6.03 |
7.6.04 SP1 | 7.6.04 SP1 |
7.6.04 SP2 | 7.6.04 SP2 |
7.6.04 SP3 | 7.6.04 SP3 |
8.0.00 | 8.0.00 |
BMC Remedy ITSM - Mobility Java requirements
Java JDK 1.6 32-bit must be installed on the server.
BMC Remedy ITSM - Mobility BlackBerry BES/MDS requirements
- If the Mobility server has an external IP, then neither BlackBerry Enterprise Server (BES) nor Mobile Data System (MDS) are required.
- If the Mobility server is on a local LAN, then BES/MDS is required. There is no other way to get access to the Mobility server.
- BlackBerry phones can access an internal IP with a secure Wi-Fi.