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This topic provides requirements that you should be aware of before installing BMC Remedy ITSM - Mobility: Service Desk.

BMC Remedy ITSM - Mobility server system requirements

The following table provides system requirements for the BMC Remedy ITSM - Mobility server:

Category

Requirement

Software

  • Apache Tomcat version 6 or 7
    The BMC Remedy ITSM - Mobility server is built on the Tomcat web server. The BMC Remedy ITSM - Mobility server installation program validates and installs Tomcat as part of the server installation.
  • Domain Service account for Apache
  • Port 80 and 8080 opened for Apache on the host computer
  • Simple Mail Transfer Protocol (SMTP) port to send out email alerts

Hardware

  • CPU: Dual CPU, 2.8 GHz, 32-bit
  • Minimum RAM memory: 4 GB
  • Minimum disk space: 20 GB

OS

Microsoft Windows Server 2000, 2003, 2008 (32 and 64 bit)
Red Hat Enterprise Linux 5.3 through 6.1
Suse Linux 11

Remedy requirements

Unrestricted BMC Remedy Admin access. This is used by the BMC Remedy ITSM - Mobility Admin account.

Database

BMC Remedy Action Request System (BMC Remedy AR System) server

No database is required.

Multiple-product considerations

The BMC Remedy ITSM - Mobility server requires the Tomcat web server. If the BMC Remedy ITSM - Mobility server is installed on the same computer as BMC Remedy Mid Tier, they can share the Tomcat web server if the Tomcat version meets stated requirements. Otherwise, the system will have two web servers running.

BMC Remedy ITSM - Mobility Admin server system requirements

The following table provides system requirements for the BMC Remedy ITSM - Mobility admin server:

Category

Requirement

Software

Tomcat version 6 or 7, BMC Remedy AR System server and Mid-Tier version 7.6.04 SP2

Hardware

  • CPU: Quad CPU, 2.8 GHz
  • Minimum RAM memory: 8 GB
  • Minimum disk space: 60 GB

OS

Any BMC Remedy AR System server supported OS

Database

Any BMC Remedy AR System server supported databases

Compatibility matrix for BMC Remedy ITSM - Mobility Service Desk 7.6.06

The following table provides a compatibility matrix for BMC Remedy ITSM - Mobility Service Desk 7.6.06:

BMC Remedy AR System server

BMC Remedy ITSM application

7.5.0 

7.5.0

7.5.1 P10

7.6.0 P1

7.6.03

7.6.03

7.6.04 SP1

7.6.04 SP1

7.6.04 SP2

7.6.04 SP2

7.6.04 SP3

7.6.04 SP3

8.0.00

8.0.00

BMC Remedy ITSM - Mobility Java requirements

Java JDK 1.6 32-bit must be installed on the server.

BMC Remedy ITSM - Mobility BlackBerry BES/MDS requirements

  • If the Mobility server has an external IP, then neither BlackBerry Enterprise Server (BES) nor Mobile Data System (MDS) are required.
  • If the Mobility server is on a local LAN, then BES/MDS is required. There is no other way to get access to the Mobility server.
  • BlackBerry phones can access an internal IP with a secure Wi-Fi.

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