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This space contains information about the BMC Remedy ITSM - Mobility: Service Desk 7.6.06 release, which is part of the BMC Remedy IT Service Management Suite 8.0.00 release.

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About BMC Remedy ITSM - Mobility: Service Desk 7.6.06

BMC Remedy ITSM - Mobility: Service Desk is a mobile application suite optimized for hand-held devices that enables field technicians, managers, end users, and executives to access, modify, and act on the latest data, anywhere and anytime. It gives employees and customers a mobile self-service portal to report incidents, request services, approve, reject, hold and reassign approvals. With BMC Remedy ITSM - Mobility: Service Desk, costs are cut by deflecting help desk calls through self service, business risk is limited by ensuring tighter change controls, and customer satisfaction is improved by increasing staff productivity.

 

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2 Comments

  1. I have managed to connect ITSM 8.0 with Mobility Service Desk 7.6.06. Using Android device and BMC Incidets application, I can sucesfully connect to the mobility server and manage incidents. Can someone advise me, how can I configre more fields to show in a mobile application. Currently I have modified the Mobility view of HPD: Help Desk form, in which I have added some custom fields. The problem is that I don't see those fields when I'm logged in through mobile application.

    1. Sorry, but Mobility 7.6.06 does not support customizations.