This space contains information about the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) 9.0.00 release.
Smart IT version 1.3 released
BMC Remedy with Smart IT version 1.3 is released.
For more information about Smart IT see, .
Annoucement, October 30, 2015
Annoucement, October 05, 2015
A list of frequently asked questions about BMC Remedy Smart Reporting is now available.
Announcement, August 2015
BMC Remedy OnDemand 9.0.00 released
BMC Remedy OnDemand version 9.0.0 is released. This release adds several utilities to enable self-service. These utilities allow you to perform certain functions yourself, without the involvement from the BMC Remedy OnDemand Operations team.
For more information, see BMC Remedy OnDemand for version 9.0.00.
About BMC Remedy ITSM Suite and BMC Remedy OnDemand
BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).
BMC Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume BMC Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. Software upgrades are included as part of the service as soon as they become available.
BMC Remedy ITSM Suite overview
Click the following image to expand it.
BMC Remedy ITSM 9.0.00 components
|BMC Asset Management||9.0.x|
|BMC Change Management||9.0.x|
|BMC Knowledge Management||9.0.x|
|BMC Service Desk||9.0.x|
BMC Remedy ITSM 9.0.00 related components
|BMC Service Request Management||9.0.x|
|BMC Service Level Management||9.0.x|
|BMC Remedy with Smart IT||1.2, 1.3|
|BMC MyIT||2.5, 2.6|
BMC Remedy OnDemand 9.0.00 related components
|BMC Remedy OnDemand Subscriber Information||9.0.00|