The following topics provide information about what is new or changed in the BMC Remedy IT Service Management (BMC Remedy ITSM) 7.6.04 release.

The following updates have been added since the release of the space:




August 31, 2016Product announcementsReminder that BMC Remedy ITSM 7.6.04 will no longer be supported after January 28, 2017. Provides links to information about upgrading.
June 24, 2015Smart IT performanceThis topic now links to the performance information for the latest Smart IT version (currently version 1.1).
May 24, 2015BMC Remedy with Smart IT 1.1Documentation for BMC Remedy with Smart IT 1.1 was made available on May 24, 2015. 

January 7, 2013

Enabling entitlements

Provides additional information about entitlements and global SRDs.

January 7, 2013

Fixed documentation defect SW00444280

Provides fixed information about using the Advanced Qualification Builder when creating a people entitlement definition in BMC Service Request Management .

December 21, 2012

Removed BMC Remedy ITSM Process Designer 8.3.02 Getting Started Guide from PDFs page

Removed PDF guide

October 26, 2012

Troubleshooting Recommendations for BMC Service Request Management white paper added to PDFs.

Provides recommendations for troubleshooting some of the common issues that might occur when you are installing and implementing BMC Service Request Management in your enterprise



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