After you create a ticket, you can change the details or add new information to it.

Keeping the information in a ticket up-to-date helps you to make better informed decisions about how to manage the ticket, keeps your personal and group statistics up-to-date, and helps keep the affected customer informed about the progress of the ticket.


  • Search for tickets by filtering and sorting tickets in the Ticket console.
  • After you open ticket details, click the Pencil icon associated with a group of fields to open those fields in edit mode, which allows you to update the field contents.


 You cannot update a service request after it is submitted, except to cancel it.

 This section provides information about:

Related topic

Managing your work with Smart IT

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