Before you install the product, make sure that your environment meets the hardware and software requirements, as described in BMC Remedy with Smart IT 1.1.00 Compatibility Information (PDF), available in BMC Remedy ITSM Suite compatibility matrix (log in required).

Best practice

BMC recommends installing BMC Remedy with Smart IT and MyIT on a dedicated server. To avoid issues and improve performance, do not install on application servers, such as BMC Remedy Mid Tier.


  • For BMC Remedy ITSM 9.1, the minimum supported Smart IT version is 1.3.01. For more information, see the Smart IT 1.3.01 documentation.
  • The Smart IT universal client is not supported on mobile browsers. 

To get complete compatibility information, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.

BMC MyIT has additional requirements. For more information, see System requirements in the BMC MyIT Online Documentation.

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