This section contains information about installing the BMC Remedy with Smart IT (version 1.1) server and client, and integrating with BMC products.

To install the BMC Remedy with Smart IT 1.1, you need to perform the following steps:

 

If you have BMC MyIT installed, see Upgrading BMC MyIT 2.2 to Smart IT 1.1.

BMC Remedy with Smart IT and BMC MyIT are two different entities that are tightly integrated. Smart IT is a new user component of BMC Remedy IT Service Management. It is available to everyone who has a user license for BMC Remedy ITSM Suite, BMC Remedy Service Desk, or BMC Remedy OnDemand. BMC MyIT is a separately licensed product that is aimed at business users whereas Smart IT is a user experience for support staff. As of BMC MyIT 2.1 and Smart IT 1.0, they share the same installer, social engine, databases, and server. They have separate mobile apps and universal clients that connect to the same server. When you install one, the other is also installed, but you can only use Smart IT and MyIT if you have the appropriate licenses. You can use Smart IT without buying or configuring BMC MyIT. You also do not have to enable or disable Smart IT and MyIT. BMC Remedy OnDemand customers do not need a separate user license for BMC MyIT.

Comparison of Smart IT and MyIT

 Smart ITMyIT
UsersSupport staffBusiness users
LicenseBMC Remedy ITSM Suite, Service Desk, or BMC Remedy OnDemand user licenseBMC MyIT license or BMC Remedy OnDemand user license
iOS and Android appsBMC Remedy for Smart ITBMC MyIT
Universal ClientAccessible at http://server:port/ux/smart-it/Accessible at http://server:port/ux/myitapp/


Documentation for other versions of Smart IT

 This table lists the supported BMC Remedy ITSM versions for each Smart IT version.

BMC Remedy ITSM version

Smart IT versionSmart IT Documentation Link
8.1 (all service packs) through 9.1 (all service packs)1.6

Installing

Upgrading

8.0 (all service packs) through 9.1 (all service packs)

1.5.01

Installing

Upgrading

8.0 (all service packs) through 9.1 (all service packs)

1.5

Installing

Upgrading

7.6.04 Service pack 2 through 9.1

1.4

Installing

Upgrading

7.6.04 Service pack 2 through 9.1

1.3.01

Installing

Upgrading

7.6.04 Service pack 2 through 9.0 (all service packs)

1.3

Installing

Upgrading

7.6.04 Service pack 2 through 9.0 (all service packs)

1.2

Installing

Upgrading

7.6.04 Service pack 2 through 9.0

1.1

Installing

Upgrading

7.6.04 Service pack 2 through 9.0

1.0.01

Installing

Upgrading

7.6.04 Service pack 2 through 9.0

1.0

Installing

Upgrading


For more information, see:

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