Although the Change Release Management and Service Request Management value paths have separate use cases, they use the same set of products. Therefore, a common deployment architecture is presented for them.

The product versions are based on compatibility with the Business Service Management (BSM) 8.4 Interoperability Guidelines. For more information, see the BSM Interoperability Installation and Configuration Guide.

IT Service Management product stack

Product

Environment

BMC Atrium CMDB and BMC Remedy ITSM environment:

BMC Remedy Action Request System (AR) 7.6.04
BMC Remedy Asset Management (AM) 7.6.04
BMC Remedy Change Management (CM) 7.6.04
BMC Service Request Management (SRM) 7.6.04
BMC Service Level Management (SLM) 7.6.04
BMC Atrium CMDB 7.6.04
BMC Atrium Single Sign On 7.6.04
BMC Remedy Knowledge Management 7.6.04

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BMC Atrium Orchestrator environment:

BMC Atrium Orchestrator Platform 7.6.00.02
BMC Atrium Orchestrator Content 7.6.04

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BMC IT Business Management environment:

BMC IT Business Management (ITBM) 7.6.04

 

BMC BladeLogic Server Automation

BMC BladeLogic Server Automation (BBSA) 8.1.0
BMC BladeLogic Application Release Automation (BARA) 8.1.0
BMC BladeLogic Atrium Integration 8.1.0

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BMC Analytics for BSM environment:

BMC Analytics for Business Service Management (BSM) 7.6.04

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BMC Dashboards for BSM environment:

BMC Dashboards for Business Service Management (BSM) 7.6.03

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