Welcome to the online solution-level documentation for the BMC Intelligent Ticketing 2.0.x solution patch. BMC Intelligent Ticketing is a solution for creating intelligent incidents for out-of-the-box events. This documentation space contains information about the BMC Intelligent Ticketing 2.0.x solution release, philosophy, recommendations, and key concepts.
The documentation in this space supplements the existing product documentation of supported product versions.
Announcement, November 08, 2013
The BMC Intelligent Ticketing now supports BMC Remedy IT Service Management Suite 8.1.00. For more information, see Supported product versions.
Announcement, October 08, 2013
The BMC Intelligent Ticketing 2.0.x is delivered as a solution patch for BMC ProactiveNet Performance Management and BMC IT Service Management product suites.
For information about the enhancements in this release, see 2.0 enhancements.
The following interactive graphic summarizes BMC Intelligent Ticketing 2.0.x enhancements. (The graphic may take a few seconds to load.)
Where to start
- To understand the BMC Intelligent Ticketing concept and philosophy, see Understanding BMC Intelligent Ticketing.
- To install the BMC Intelligent Ticketing 2.0.x solution patch, see Installing and Configuring.
- To understand the end-to-end process for achieving value with BMC Intelligent Ticketing 2.0.x, see Key concepts.