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When you install the product, a default license gets installed which is valid for 30 days from the date of installation. 

To continue using the product after 30 days

  1. Get the license by contacting BMC Support.
  2. Apply the license by copying the LicenseKey to the location where the product is installed (for example, %BMC_ITDA_HOME%). You need to overwrite the license file that already exists.


    While applying the license on a Linux operating system, ensure that the user permission used for applying the license key is the same as the user permission with which IT Data Analytics was installed.

    For example, if you installed IT Data Analytics with root permissions, ensure that you apply the license key with root permissions.

  3. Re-start the BMC TrueSight IT Data Analytics server. For more information, see Starting or stopping product services.