As a SaaS provider, BMC provides secure transport via SSL for our customers to access the sites that we host. To secure that connection, we use SSL certificates that are registered to BMC for the domain
onbmc.com. For customers who wish to use a reference to their own company domain, for example Calbro Services who uses https://remedy.calbro.com to access their ITSM site, and want to continue to use that name to access the SaaS hosted site, an alternative approach must be considered. BMC cannot of course host the actual site remedy.calbro.com as we don’t own or manage the domain calbro.com, nor do we own or manage SSL certificates for calbro.com. Since BMC can only manage and host sites using the onbmc.com domain, below are some options for customers to consider for re-direction of their URL to the BMC domain:
Be aware that if you have custom links in emails that reference the sitethose links will have problems as they do not handle HTTP 302 redirects cleanly. Instead, all links in email notifications should be updated to use the new BMC URL of .