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BMC Helix services support the languages shown in the following table.

The tables below use the following legend:

  • yes — The product is localized.


 BMC Helix ITSM services

Language support for the BMC Helix ITSM services, including Smart IT and Smart Reporting, are as follows:

Service

English

French

German

Italian

Simplified

Chinese

Spanish

JapaneseKorean

Brazilian

Portuguese

Hebrew

BMC Helix ITSM

yes

yes

yes

yes

yes

yes

yes

yes

yes


BMC Helix Remedy Smart Reporting

yes

yes

yes

yes

yes

yes

yes


yes

yes

BMC Helix Remedy with Smart IT

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Remedy ITSM Process Designer

yes

yes









Notes:

  • Russian is not supported with BMC Helix services at this time due to separate installation requirements.
  • Online documentation is available in English only.
  • Administration screens may be available in English only.
  • A customer can create a custom view for a language that is not supported. Any custom views created will be treated as a customization and must conform to the customization design and best practice guidelines. The language must be supportable in a Unicode database. The customer will need to maintain this view including any changes and testing required to upgrade to a new release.
  • The standard BMC Helix ITSM image has only the English language pack installed. Customers may choose additional language packs when registering their service for activation. If another language is required after go-live, the customer must submit a request for change (RFC) to have it installed. In this case, downtime is required.
 BMC Helix Digital Workplace services

Language support for the BMC Helix Digital Workplace services, including the Enhanced Catalog and Virtual Chat features, are as follows:

Service

English

ArabicCatalan

Traditional Chinese and Simplified Chinese

Danish

Dutch

Finnish

French

GermanHebrewItalianJapaneseKorean

Norwegian

PolishPortugueseRussianSpanishSwedishThaiTurkishWelsh
BMC Helix Digital Workplace - Basic

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Digital Workplace - Advanced

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

Service Requests

yes






















Enhanced Catalog

yes






















Virtual Chat

yes






















See Supported languages and locales for more information.

If you are a Digital Workplace administrator and wish to configure locales on your own, see Localizing titles and messages.

 BMC Helix Custom Applications-based services

Language support for the BMC Helix Custom Application services are as follows:

Service

English

French

German

Italian

Spanish

Japanese

Simplified

Chinese

Korean

Brazilian

Portuguese

BMC Helix Custom Applications

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Premium Connector

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Cognitive Automation

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Chatbot - Standard Capacity

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Chatbot - Premium Capacity

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Business Workflows

yes

yes

yes

yes

yes

yes

yes

yes

yes

BMC Helix Multi-Cloud Service Management

yes

yes

yes

yes

yes

yes

yes

yes

yes

 BMC Helix Client Management service

To view supported languages for the BMC Helix Client Management service, access the BMC Solution and Product Availability and Compatibility (SPAC) utility. You must login to Support Central to view this page. If you have not yet registered for access to Support Central, click here.

Once you have accessed the SPAC page, in the PRODUCT/SOLUTION section, select the *Product Name and *Product Version from the dropdown menus for the service you are investigating, for example BMC Helix Client Management and 12.7.00. Under the COMPATIBLE PLATFORMS tab, select the UI Languages link to find the supported languages.

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