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Short maintenance outage Saturday

This site, docs.bmc.com, will undergo a brief outage for maintenance at 2 A.M. CDT Saturday, April 4. Total downtime will be less than five minutes.

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People data registers and identifies BMC Helix application users. After people data is initially loaded, it must be periodically updated in accordance with the customer directory of users. The people data integration enables a recurring synchronization of the customer's directory source to the BMC Helix people records in order to keep people and organization data up to date. This integration is commonly requested during the initial onboarding project and is fulfilled by the BMC SaaS Operations team as part of your subscription service.

Scope

The following list describes the scope of this service: 

  • Configure the out-of-the-box people load job to populate the customer’s people data into the AR application from a single directory source (for example Active Directory) or data file (.csv, .xlsx). 
  • Test configuration and connectivity to your people data source. BMC Helix Client Gateway connectivity between the customer-hosted directory server and the BMC-hosted AR Server on the desired port is required to begin the integration configuration process. Configuration of the BMC Helix Client Gateway is fulfilled as a separate request.
  • Configure and test daily load jobs.

Note

This service requires that the customer's foundation data is successfully loaded for the integration to work. Any additional configuration/customization required to manipulate the data from the customer's directory source is considered a customization and is not covered under this service. Foundation data loading is performed as part of an onboarding services engagement and is not performed by BMC SaaS Operations. BMC Global Services or a trusted partner can be engaged to get foundation data loaded and/or to design and implement any customizations required for your people data integration.

Customer participants

Your project lead, directory services administrator, or source application administrator should participate in this process.

Required documentation

Customers must download and complete the BMC Helix People Data Integration template and submit it to BMC SaaS Operations via your support portal (if you are prior to go-live and using the i.onbmc.com support portal, attach this template to the Request Something Else offering; otherwise attach this template to the Request a Change offering). BMC will then validate the template and work with you if any required information is missing.

1 Comment

  1. The BMC Helix People Data Integration template link is outdated.  As soon as you submit it to BMC SaaS Operations they send you back an updated template that asks for more information.  Can we get the template link in the document updated to the correct template version?  This would help cut down on turnaround time.

    Host Name
    IP Address*
    Port Number (SSL, non-SSL)*
    Bind user*
    Bind Password*
    Domain
    SSL Certificate (Yes/No)*
    User Base/ Base DN*
    Primary Key for LDAP or User Search filter (e.g., sAMAccountName)*