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This section describes operational and enhancement services included with your BMC Helix subscriptions. These services are referred to as Lifecycle Requests and may be requested at any time throughout your service term. They are provided based on each customer’s specific requirements. For example, you might want to brand your BMC Helix Remedy Service Management environment with your company logo, while other customers might not.        

Lifecycle Requests are available for the services listed. Not all requests are applicable to all services. Your needs and requirements determine which services are required in preparation for the onboarding phase. To expedite the time to value, it is customary for you to provision only those lifecycle requests that are required for initial production readiness and request others later, after onboarding. 

Lifecycle Requests may be requested by submitting a request using your support portal. If using the i.onbmc.com portal, use the Request Something Else option. See the Request process for details. General requests are used for items that do not fit into the selections in the following list. These requests might be general questions about the service, policies, monitoring rules, and so on. 

Lifecycle Requests include the following:

Lifecycle RequestApplicable service(s)

ODBC access requests

BMC Helix ITSM

BMC Helix Client Gateway connectivity

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

Authentication integration

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Business Workflows

BMC Helix Multi-Cloud Service Management

BMC Helix Cloud Cost

BMC Helix Cloud Security

Inbound and outbound email integration

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

People data integration

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

Managed file transfer (MFT) directory set up

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

Application branding

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Business Workflows

Database backups and restores

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

Optional application component activation

BMC Helix ITSM

Network port configuration

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

BMC Helix Multi-Cloud Service Management

Language pack installation

BMC Helix ITSM

BMC Helix Custom Applications

BMC Helix Business Workflows

BMC Helix Multi-Cloud Service Management

Database encryption

BMC Helix ITSM


Each link will guide you in collecting the information required for submission of your request.