Page tree
Skip to end of metadata
Go to start of metadata

Activation of your BMC Helix Vulnerability Management service includes the provisioning of one production environment.

As activation completes, BMC sends you an email message with the API key for the production environment, along with general information about accessing and using your service. The URL for your BMC Helix Vulnerability Management service follows this format:

BMC Helix Vulnerability Management dashboard:

  • Production environment: https://<customerprefix>

FTP site:

  • ftp://helix-hr-<customerprefix>

You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters.


BMC determines the customer-specific URL and custom URL naming conventions are not allowed.

 Activation activities include the following: 

  1. Provision the BMC Vulnerability Management environment:
      • Production — Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement. 
  2. Configure a FTP server to be used for download of the API connector
  3. Confirm with the customer's technical contact that a compatible version of the TrueSight Server Automation product has been installed on the customer's premises and the IP address and port number have been communicated to the BMC activation team. This is required before the final test can commence.
  4. Test and verify that the BMC Helix Vulnerability Management solution is available and accessible


To configure the on premises TrueSight Server Automation product, see Configuring the TrueSight Service Automation connector.

1 Comment