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The upgrade schedule for the BMC Helix Innovation Studio and applications for v20.08 Patch 1 is detailed below. 

View by: 

BMC Cloud locations

U.S. FedRAMP locations

AWS locations

Azure location

Notes:

If you are hosted in a service location that shows multiple release dates, your group number will be communicated to you in the email notifications.

All times below are listed in Coordinated Universal Time (UTC). To convert to your local time zone, click here.

Entries marked TBD have not yet been scheduled.

Unless otherwise denoted, the estimated duration of each upgrade activity is 4.5 hours.

Unless otherwise denoted, there is no downtime associated with an upgrade event.

Email notifications are sent to the users registered with BMC on the Maintenance contact list. To modify your contacts, please review Customer contact lists. It is your responsibility to ensure your lists are up to date at all times.

BMC Cloud

Service LocationEnvironment(s)DateUpgrade Window
U.S. Commercial A and U.S. Public Sector

Non-production

Group 1

Group 2

Group 3

Group 4

Group 5


February 20, 2021

February 20, 2021

February 24, 2021

February 17, 2021

February 25, 2021


04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

U.S. Commercial A and U.S. Public Sector

Production

Group 1

Group 2

Group 3

Group 4

Group 5


March 06, 2021

March 06, 2021

March 13, 2021

March 06, 2021

March 13, 2021


04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

European Union

Non-production

Group 6

Group 7

Group 8

Group 9

Group 10

Group 11

Group 12

Group 13

Group 14

Group 15

Group 16

Group 17

Group 18


February 20, 2021

February 20, 2021

February 27, 2021

February 20, 2021

February 20, 2021

February 24, 2021

February 24, 2021

February 20, 2021

February 24, 2021

February 25, 2021

February 25, 2021

February 24, 2021

February 24, 2021


04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 08.30 AM UTC

European Union

Production

Group 6

Group 7

Group 8

Group 9

Group 10

Group 11

Group 12

Group 13

Group 14

Group 15

Group 16

Group 17

Group 18


March 06, 2021

March 06, 2021

March 13, 2021

March 06, 2021

March 06, 2021

March 13, 2021

March 13, 2021

March 06, 2021

March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021


04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

04.00 AM to 08.30 AM UTC

United Kingdom

Non-production

Group 24

Group 25


February 17, 2021

February 17, 2021


04.00 AM to 08.30 AM UTC

04.00 AM to 08.30 AM UTC

United Kingdom

Production

Group 24

Group 25


March 06, 2021

March 06, 2021


04.00 AM to 08.30 AM UTC

04.00 AM to 08.30 AM UTC


AWS U.S. FedRAMP

Service LocationEnvironment(s)DateUpgrade Window
U.S. FedRAMP

Non-production

Group 34

Group 35

Group 36

Group 37


February 18, 2021

February 20, 2021

TBD

TBD


04.00 AM to 08.30 AM UTC

04.00 AM to 08.30 AM UTC

TBD

TBD

U.S. FedRAMP

Production

Group 34

Group 35

Group 36

Group 37


March 06, 2021

March 06, 2021

TBD

TBD


04.00 AM to 08.30 AM UTC

04.00 AM to 08.30 AM UTC

TBD

TBD

U.S. FedRAMP GovCloud

(DoD Impact Level 4)

Non-production


TBDTBD

U.S. FedRAMP GovCloud

(DoD Impact Level 4)

ProductionTBDTBD

AWS Cloud

Service LocationEnvironment(s)DateUpgrade Window
U.S. Commercial A AWS

Non-production

Group 30


February 18, 2021


04.00 AM to 07.30 AM UTC

U.S. Commercial A AWS

Production

Group 30


March 06, 2021


04.00 AM to 07.30 AM UTC

U.S. Commercial B AWS

Non-production

Group 31


February 27, 2021


04.00 AM to 07.30 AM UTC

U.S. Commercial B AWS

Production

Group 31


March 13, 2021


04.00 AM to 07.30 AM UTC

Canada AWS

Non-production

Group 21


February 18, 2021


04.00 AM to 07.30 AM UTC

Canada AWS

Production

Group 21


March 06, 2021


04.00 AM to 07.30 AM UTC

Asia Pacific AWS

Non-production

Group 32

Group 33


February 25, 2021

TBD


04.00 AM to 07.30 AM UTC

TBD

Asia Pacific AWS

Production

Group 32

Group 33


March 13, 2021

TBD


04.00 AM to 07.30 AM UTC

TBD

Germany AWS

Non-production

Group 19

Group 20


February 17, 2021

February 20, 2021


04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

Germany AWS

Production

Group 19

Group 20

 

March 06, 2021

March 06, 2021


04.00 AM to 07.30 AM UTC

08.30 AM to 12.00 PM UTC

Brazil AWS

Non-production

Group 22


February 27, 2021


04.00 AM to 07.30 AM UTC

Brazil AWS

Production

Group 22


March 13, 2021


04.00 AM to 07.30 AM UTC

South Africa AWS

Non-production

Group 23


February 18, 2021


04.00 AM to 07.30 AM UTC

South Africa AWS

Production

Group 23


March 06, 2021


04.00 AM to 07.30 AM UTC

Australia AWS

Non-production

Group 26

Group 27


February 27, 2021

February 25, 2021


04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

Australia AWS

Production

Group 26

Group 27


March 13, 2021

March 13, 2021


04.00 AM to 07.30 AM UTC

04.00 AM to 07.30 AM UTC

European Union AWSNon-productionTBDTBD
European Union AWSProductionTBDTBD

Azure Cloud

Service LocationEnvironment(s)DateUpgrade Window
United Arab Emirates (UAE) Azure

Non-production

Group 28

Group 29


February 27, 2021

February 27, 2021


08.30 AM to 12.00 PM UTC

08.30 AM to 12.00 PM UTC

United Arab Emirates (UAE) Azure

Production

Group 28

Group 29


March 13, 2021

March 13, 2021


08.30 AM to 12.00 PM UTC

08.30 AM to 12.00 PM UTC


Related topics

Service locations

BMC Helix Digital Workplace upgrade schedule