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For ITSM customer data, base capacity in the development, QA and production environments is allocated based on the total number of subscribers (the total number of subscribers is calculated as Named plus Concurrent, if applicable, user subscriptions). Capacity is allocated as follows:

  • Up to 199 subscription users = 500 GB of storage
  • For total user counts of 200 and above, an additional 50GB of storage is allocated per 100 subscription users.


End user licenses purchased or entitled under the BMC Helix Digital Workplace offerings do not count towards base data capacity calculations.

You can purchase additional storage capacity through the additional capacity SKU. Additional storage is sold in 50GB increments and is applied to all provisioned environments. See also BMC Helix additional storage option.

Storage size can be viewed from the Service Status Dashboard in the i.onbmc support portal. Under the ITSM tab, scroll down to the Storage section. This section summarizes the size of your production ITSM and Digital Workplace databases (in GB), along with the base data allocation you are entitled to. The usage number is the sum of the size of the following data stores: ITSM, Digital Workplace, Smart IT and Smart Reporting. The following tables are excluded from the calculation: 

  • AR System email messages
  • AR System historical license usage
  • Server statistics
  • Any space consumed by DB log files (LDFs)