Activation activities for your BMC Helix ITSM services include provisioning of the solution in all environments, configuring basic data to enable you to use your service, and providing you with login IDs and passwords to each environment.
Your BMC Helix ITSM services also includes access to Smart IT. Smart IT provides the next generation user experience that makes it easier to create tickets, view related items like tickets, assets, or knowledge articles, and update profile information. It also provides mobility functionality. For more information, see Remedy with Smart IT.
BMC Remedy Single Sign-On (RSSO) service integration is also configured with your activation. The following authentication types are supported:
As activation activities are completed, BMC sends you an email message with login credentials and general information about accessing and using your service. These email notifications are sent encrypted, so you will need to register before access to the email is allowed. The URL for your BMC Helix ITSM service follows these formats:
You will define < > when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters.
Custom URL naming conventions are not allowed.
Additional environments, if purchased, must follow a similar naming convention as the environments listed above, but with the following naming extensions:
|Additional environment||Extension||Example URL|
System Integration Testing
-tr, -trn or -train
-snd or -sand
Activation activities include the following:
|Login ID||Use Case|
|sradmin||ITSM / Smart Reporting integration user|
|hannah_admin||ITSM / Custom Applications and/or Service Broker integration user|
|chatuser||DWP / Live Chat integration user|
|chatrkmuser||DWP / Live Chat and Knowledge Management integration user|
|releaseadmin||BMC upgrade team support|
|bmc_xxx||BMC Support temporary login ID; these login IDs are auto-deleted after 24 hours|
9. Configure BMC monitoring data:
BMCOpsMonitoring), three users for application monitoring (as detailed above), one support group (
BMCOpsMonitoring > BMCOpsMonitoring Support Org > BMC OpsMonitoring Support Group1) and one site (
BMCOpsMonitoring > Americas > United States > Houston Support Center)
Customer administrators should not modify or remove BMC service accounts or these data elements as they are needed for BMC support and monitoring activities. Customers are not billed for these additional users. For additional information, see In-application workflow.
10. Test and verify that the BMC Helix ITSM and Smart IT solutions are available and accessible in all environments
For general information about changing or configuring your BMC Helix ITSM environments, see the Request for Change process.