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The upgrade schedule for the BMC Helix Digital Workplace services for v20.08 Patch 1 is detailed below. 

View by: 

BMC Cloud locations

U.S. FedRAMP locations

AWS locations

Azure location

Notes:

If you are hosted in a service location that shows multiple release dates, your group number will be communicated to you in the email notifications.

All times below are listed in Coordinated Universal Time (UTC). To convert to your local time zone, click here.

Entries marked TBD have not yet been scheduled.

Unless otherwise denoted, the estimated duration of each upgrade activity is 4.5 hours.

Unless otherwise denoted, there is no downtime associated with an upgrade event.

Email notifications are sent to the users registered with BMC on the Maintenance contact list. To modify your contacts, please review Customer contact lists. It is your responsibility to ensure your lists are up to date at all times.

BMC Cloud

Service Location

Environment(s)

DateUpgrade Window
U.S. Commercial A and U.S. Public Sector

Non-production

Group 6

Group 7

Group 8

Group 9

Group 10

Group 11


February 19, 2021

February 19, 2021

February 24, 2021

February 24, 2021

February 24, 2021

February 25, 2021


07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

03.30 AM to 05.30 AM UTC

U.S. Commercial A and U.S. Public Sector

Production

Group 6

Group 7

Group 8

Group 9

Group 10

Group 11


March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021


07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

03.30 AM to 05.30 AM UTC

European Union

Non-production

Group 12

Group 13A

Group 13B

Group 13C

Group 14


February 19, 2021

February 19, 2021

February 19, 2021

February 19, 2021

February 24, 2021


03.30 AM to 05.30 AM UTC

03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

03.30 AM to 05.30 AM UTC

European Union

Production

Group 12

Group 13

Group 13B

Group 13C

Group 14


March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021


03.30 AM to 05.30 AM UTC

03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

03.30 AM to 05.30 AM UTC

United Kingdom

Non-production

Group 1A

Group 1B

Group 1C

Group 2


February 17, 2021

February 17, 2021

February 17, 2021

February 18, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

03.30 AM to 05.30 AM UTC

United KingdomProduction

Group 1A

Group 1B

Group 1C

Group 2


March 06, 2021

March 06, 2021

March 06, 2021

March 06, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

07.30 AM to 09.30 AM UTC

03.30 AM to 05.30 AM UTC


AWS U.S. FedRAMP

Service Location

Environment(s)

DateUpgrade Window
U.S. FedRAMP

Non-production

Group 20

Group 21

Group 22

Group 23


February 19, 2021

February 19, 2021

February 19, 2021

February 19, 2021


03.30 AM to 05.30 AM UTC

03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

05.00 AM to 07.00 AM UTC

U.S. FedRAMPProduction

Group 20

Group 21

Group 22

Group 23


March 13, 2021

March 13, 2021

March 13, 2021

March 13, 2021


03.30 AM to 05.30 AM UTC

03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

05.00 AM to 07.00 AM UTC

U.S. FedRAMP GovCloud

(DoD Impact Level 4)

Non-production


TBD

TBD

U.S. FedRAMP GovCloud

(DoD Impact Level 4)

Production


TBD

TBD

AWS Cloud

Service Location

Environment(s)

DateUpgrade Window
U.S. Commercial A AWS

Non-production

Group 17A

Group 17B


February 18, 2021

February 18, 2021


07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

U.S. Commercial A AWSProduction

Group 17A

Group 17B


March 06, 2021

March 06, 2021


07.30 AM to 09.30 AM UTC

09.00 AM to 11.00 AM UTC

Canada AWS

Non-production

Group 3A

Group 3B

Group 4


February 18, 2021

February 18, 2021

February 18, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

05.00 AM to 07.00 AM UTC

Canada AWS

Production

Group 3A

Group 3B

Group 4


March 06, 2021

March 06, 2021

March 06, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

05.00 AM to 07.00 AM UTC

Asia Pacific AWSNon-production

Group 16A

Group 16B


February 25, 2021

February 25, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

Asia Pacific AWSProduction

Group 16A

Group 16B


March 13, 2021

March 13, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

Germany AWS

Non-production

Group 15A

Group 15B


February 17, 2021

February 17, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

Germany AWS

Production

Group 15A

Group 15B


 March 06, 2021

March 06, 2021


03.30 AM to 05.30 AM UTC

05.00 AM to 07.00 AM UTC

Brazil AWSNon-production


TBD

TBD
Brazil AWSProduction


TBD

TBD
South Africa AWS

Non-production

Group 5


February 18, 2021


09.00 AM to 11.00 AM UTC

South Africa AWS

Production

Group 5


March 06, 2021


09.00 AM to 11.00 AM UTC

Australia AWS

Non-production

Group 18A

Group 18B

Group 19A

Group 19B


February 17, 2021

February 17, 2021

February 17, 2021

February 17, 2021


03.30 AM to 05.30 AM UTC

09.00 AM to 11.00 AM UTC

03.30 AM to 05.30 AM UTC

09.00 AM to 11.00 AM UTC

Australia AWS

Production

Group 18A

Group 18B

Group 19A

Group 19B


March 06, 2021

March 06, 2021

March 06, 2021

March 06, 2021


03.30 AM to 05.30 AM UTC

09.00 AM to 11.00 AM UTC

03.30 AM to 05.30 AM UTC

09.00 AM to 11.00 AM UTC

European Union AWS

Non-production


TBD

TBD
European Union AWS

Production


TBD

TBD

Azure Cloud

Service Location

Environment(s)

DateUpgrade Window
United Arab Emirates (UAE) Azure

Non-production


TBD

TBD
United Arab Emirates (UAE) Azure

Production


TBD

TBD


Related topics

Service locations

BMC Helix Innovation Studio upgrade schedule