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Activation of your BMC Helix Cloud Cost and Cloud Security services include provisioning of one production environment for each service purchased.

As activation completes, BMC sends you an email message with a "first log-in" link for your environment, along with general information about accessing and using your service. The URL for your service(s) follow these formats:

BMC Helix Cloud Cost:

  • Production: https://<customerprefix>

BMC Helix Cloud Security:

  • Production: https://<customerprefix>


BMC determines the customer-specific URL and custom URL naming conventions are not allowed.

 Activation activities include the following: 

  1. Provision the following environment:
    • Production — Your production environment 
    The environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement.
  2. Test and verify that the BMC Helix Cloud solution(s) that you purchased are available and accessible by your administrator.


If you are integrating the BMC Helix Cloud Security solution with Remedy ITSM, your onboarding team may need to configure templates, filters and alerts. See Integration with Remedy for Incident and Change creation for more information.