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Your BMC Helix service entitles you to use the Remedy Single Sign-On (RSSO) application. RSSO is provisioned by default with your service. For RSSO product-specific documentation, click here.

RSSO is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After RSSO authenticates the user, the user can gain access to any other configured application with automatic authentication without providing the credentials again.

This section describes the authentication options that are supported by the BMC Helix services and includes the following information:

These options range from the intrinsic, basic authentication of the BMC Remedy AR System platform to advanced, single sign-on capability. Authentication options can also be chained, which allows combinations of these approaches to match your specific requirements.

Summary of options

The following authentication options are available for BMC Helix services:

Standard AR authentication (BMC Helix ITSM and Digital Workplace services only) - the customer may configure users to use in-app authentication by configuring login IDs and passwords for each user. Specific user permissions may be required for different products. This method is not recommended for an enterprise deployment although it is used prior to the setup of a permanent authentication implementation.

Federated authentication - this option uses common Security Assertion Markup Language (SAML) authentication for all products. BMC SaaS Operations can assist in the configuration of SAML-based authentication. See Authentication integration for details.

LDAP pass-through authentication - this method uses common LDAP pass-through for all products. Multiple LDAP sources can be configured in the system if needed. Configuration of the LDAP pass-through authentication is usually covered by your onboarding team under a separate statement of work. 


BMC's preferred method of authentication is the federated authentication option via SAML 2.0. This option aligns with typical SaaS-based authentication mechanisms seen in the industry.

Related topics

Single sign-on authentication methods

Configuring SAML 2.0 authentication

Configuring LDAP authentication





  3. The Double Authentication link seems to be broken

  4. Also Configuring Remedy SSO for authenticating users with LDAP is broken