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Writers: Use this introductory sentence and note exactly as they are presented. Do not change the note label or text other than to add your productName and to specify whether it is a product or solution, such as "the Remedy IT Service Management solution" or "the Innovation Suite product."

The <productName> product|solution provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU).


This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the productName product|solution can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of the GDPR, see

Terms commonly used in GDPR content

Writers: This set of terms has been placed here temporarily to help teams who are developing content. Different teams are using different terms to describe the features for managing personal data or fulfilling data privacy requests. Please help your teams standardize on terms or raise concerns with terms here. 


General Data Protection Regulation (GDPR)

the GDPR

Use on the first occurrence of the term.

Precede the abbreviation with article "the."

Data Privacy

Pending tool name standardization

  • Data Privacy Request (IS)
  • DWP Data Privacy tool
  • Personal Data Privacy Utility (Remedy)
Data Privacy is the suggested term to use on the UI and with UI elements, feature or function names, and with BMC product names.

personal data

Personally Identifiable Information (PII) data (do not use)

Use personal data instead of Personally Identifiable Information data or PII data. Legal indicated PII has another meaning in other jurisdictions, so we should stick to "personal data."

Do not capitalize personal data.


Okay to use.

GDPR requirement

Okay to use.

Recommended outline

  File Modified
Microsoft Excel Spreadsheet IXPlan_GDPRDoc_Template.xlsx Apr 24, 2018 by Sandy Reid