A service-oriented interface (SOI) integrates disparate systems within an organization or heterogeneous systems by allowing reuse of their services. An SOI simplifies the interaction between the two systems and provides the standard create, read, update, and delete (CRUD) operations. In an SOI, an application's business logic or individual operations are presented as services for client applications. These services are loosely coupled, which means that the service interface is independent of the complex implementation details.
The major benefit of having a service-oriented interface is to provide a distinct and a standardized user interface that is easy-to-use and has a consistent way to access the underlying functionality.
The following table provides links to the topics based on your goal for using this interface:
|To create a change record when an external system integrates with BMC Remedy Change Management||Creating a Request For Change|
|To receive change record status and updates||Receiving change record updates|
|To update change record||Updating the Request For Change|
|To create task template for publishing job details||Creating task templates|