Selecting and configuring supported job types
Use the information in this section to select and configure job types for the Operator-Initiated Change and Change-Initiated Job use case as well as incident generation upon job failure.
Job configurations for BMC Change Automation
The following table provides information about job configurations for BMC Change Automation.
Supported job types | Description |
|---|---|
Operator-Initiated-Change (OIC) To run a job with change management approval | Use this configuration for job types that require change management system tracking and approval. When you run the job, a prompt to create a Request For Change (RFC) is triggered. The job undergoes change approval process prior to execution. |
Generate incident | Use this configuration to generate an incident if a job fails. |
Change-Initiated-Job (CIJ) To create task template | Use this configuration to execute simple and routine jobs without involvement of operations team. For example, file deploy jobs. With this configuration, a task template corresponding to the job is created in BMC Remedy ITSM. This task template contains all the job details. |
List of supported job types
The following table describes job types that can be configured for these use cases.
Job type | Change management approval | Incident creation | Task template creation |
|---|---|---|---|
BLPackage Deploy Job
| ✅️ | ✅️ | ✅️ |
Batch Job | ✅️ | ✅️ | ❌️ |
File Deploy Job | ✅️ | ✅️ | ✅️ |
Network Shell Script Job | ✅️ | ✅️ | ✅️ |
Oracle Enterprise Linux Patching Job | ✅️ | ✅️ | ❌️ |
Provision Job | ✅️ | ✅️ | ❌️ |
Red Hat Linux Patching Job | ✅️ | ✅️ | ❌️ |
Software Deploy Job | ✅️ | ✅️ | ✅️ |
Solaris patching Job | ✅️ | ✅️ | ❌️ |
SuSE Linux Patching Job | ✅️ | ✅️ | ❌️ |
UCS Provision Job | ✅️ | ✅️ | ❌️ |
Virtual Guest Job | ✅️ | ✅️ | ❌️ |
Windows Patching Job | ✅️ | ✅️ | ❌️ |
Workflow Job | ✅️ | ✅️ | ❌️ |
To configure job types
- In the BMC Server Automation console, select Configuration > Integration Configuration > Approval Configuration.
- In the Job Configuration for Change Automation dialog box, select the job types for which you want to enable the following options:
- Approval Required? - To run a job with BMC Remedy ITSM approval.
You are prompted to create an RFC every time you execute this job. - Create Incident? - Create an incident in BMC Remedy ITSM if the job fails.
- Enabled for ITSM? - Publish details of the job as task template in BMC Remedy ITSM.
The task template is utilized by the change manager to get job details and associated with a change record.
- Approval Required? - To run a job with BMC Remedy ITSM approval.
- Click OK.
Where to go from here